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FAQ & Tutorials: FAQ

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Alexis Edl
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705-235-7150

Where is my library card?

  • Your library card is the student or staff ID card you are issued at the beginning of the school year.  If you are not full-time student at a specific campus, your student # can be found on your Registration Form from Student Services.  If you are employed part-time and do not have an ID card, your staff ID # can be found on your paystub.  You should carry your ID card with you at all times while on campus!

What is my PIN?

  • Each member of the NC community is assigned a Personal Identification Number by the library's automated system.  Your PIN is the last 4 digits of your student or staff ID #.  Your PIN is required to log in to most library resources including eBook collections, databases, video streaming, and certain library catalogue functions.

I forgot my student card.  Can I still check out a book?

  • Yes, you can.  Photo ID such as a driver's license, health card, or passport can be used.

A block has been placed on my library account.  What does this mean?

  • If a block has been placed on your library account, it means that you have a book overdue or you have unpaid fines totaling $5.00 or more.  The block will be removed when the book is returned & the fine isn't over $5.00 or if you pay your fine total to below $5.00.

What is a reserve?

  • Reserve items are books, book chapters, articles, and other materials that have a limited loan period. 

How do I renew a book?

  • Items can be renewed using the MY ACCOUNT section in the library's online catalogue (northern.ocls.ca), by phoning the Circulation Desk at your local campus during regular business hours, using the Ask The Library function , or coming into the library.  Once an item is overdue, it can only be renewed by calling or visiting your local campus library.

Have you received an overdue item notice?

  • Once a book is overdue you will receive an automatically generated notice by email.  Please make arrangements to return your book.

I need to pay a library fine.

  • You can pay a library fine at the library using cash.  We also accept non-perishable food items for the foodbank.

I need to return books but the library is closed.

  • There is a book drop located outside the main library entrance where books can be dropped off after hours.

A block has been placed on my library account.  What does this mean?

  • If a block has been placed on your library account, it means that you have a book overdue or you have unpaid fines totaling $5.00 or more.  The block will be removed when the book is returned & the fine isn't over $5.00 or if you pay your fine total to below $5.00.

Who is eligible to use the ILL service?

  • The ILL service is available for Northern College students, faculty and staff.

How long does it take?

  • It can take up to two weeks or more for some items to arrive. It depends on the library's location from which the item is being sent. We cannot guarantee that the requested item will arrive before a specific date.

How will I be notified when the material arrives?

  • You may choose to be notified by email or by telephone which ever is most convenient for your needs.

Where do I pick up the materials and then return it?

  • You may pick up the materials at the circulation desk located just inside the main entrance of the library. You will also return ILL books to this same desk.

What if I lose or damage the ILL materials?

  • You are financially responsible for any damage or loss of any ILL materials. Replacement costs will be determined by the lending library's policies.

Do college students pay for printing?

  • Students pay a $25.00 fee with their tuition, therefore printing is free. We do however have a print release station, after every print you’ll have to come to the circulation desk to have your prints released.

How do I print on campus?

  • There are 2 printers in the Library. You’ll have to add the printers to your laptop, click the links below for step by step instructions.

How do I use Web Print?

  • You may go to webprint.northernc.on.ca or you can click the links below for step by step instructions.

Where can I find printers on campus?

  • The Library has 2 printers available for all students. If you are registered with Accessibility you may print at the Accessibility Services in their resource centre.

How do I print from a Mac?

  • You’ll have to add the printers to your laptop, click the links below for step by step instructions.

How do I scan?

  • There is a copy machine in the Library, you can scan onto a USB and then proceed to rather print or email your scans on a computer.

What are my non-student printing options?

  • People of the public pay 0.10¢ per page, and our computers are available for the public after 4:00pm.

Chat with us at Ask the Library Service or text us at 705-302-1076

Haileybury
Monday - Thursday
8 AM - 8 PM
Friday
8 AM - 4 PM

Kirkland Lake
By Appointment Only.

Timmins
Monday - Friday
8 AM - 9 PM